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Terms of Service

Terms of Service

Last updated: July 30, 2026

Welcome to Lithiq. These Terms of Service ("Terms") govern your access to and use of the Lithiq platform and related services (the "Service") provided by Lithiq Studios ("we," "our," or "us"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By signing up for or using the Service, you represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

2. Description of Service

Lithiq is a cloud-based platform for stone and surface fabrication shops. The Service includes job management, countertop drawing and layout, slab nesting, quoting and estimating, production scheduling, inventory tracking, invoicing, QuickBooks integration, 3D visualization, client sharing, and related features. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3.2 Account Security

You must notify us immediately at security@lithiqstudios.com if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your credentials.

3.3 Team Accounts

If you invite team members to your company account, you are responsible for managing their access permissions and ensuring they comply with these Terms. Each team member must have their own login credentials. You may not share login credentials between individuals.

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation
  • Upload or transmit malware, viruses, or any code of a destructive nature
  • Attempt to gain unauthorized access to any part of the Service, other accounts, or connected systems or networks
  • Use the Service to send spam, phishing messages, or other unsolicited communications
  • Interfere with or disrupt the Service, servers, or networks
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Scrape, crawl, or use automated means to access the Service without our written permission
  • Resell, sublicense, or distribute the Service to third parties without our consent
  • Use the Service to store or transmit content that is infringing, defamatory, or otherwise unlawful
  • Exceed reasonable usage limits or use the Service in a manner that imposes an undue burden on our infrastructure

4.1 Export Compliance

The Service may not be used, accessed, or deployed in, or in connection with, any country, region, or person subject to U.S. or other applicable economic sanctions or export-control restrictions. You represent and warrant that you are not (a) located in or organized under the laws of any country subject to a comprehensive U.S. embargo (including Cuba, Iran, North Korea, Syria, and the regions of Crimea, Donetsk, and Luhansk, subject to U.S. law and policy changes), (b) listed on any U.S. Government restricted-party list, including the Treasury Department's Specially Designated Nationals and Blocked Persons List (SDN) or Sectoral Sanctions Identifications List, the Commerce Department's Denied Persons List, Entity List, or Unverified List, or the State Department's Debarred Parties List, or (c) otherwise a restricted party under applicable law. You agree to comply with all applicable export-control and sanctions laws, including the U.S. Export Administration Regulations and economic sanctions administered by the Office of Foreign Assets Control (OFAC). We may suspend or terminate the Service immediately if we reasonably believe that continued use would violate applicable sanctions or export-control restrictions.

5. Your Data

5.1 Ownership

You retain all rights, title, and interest in any data, files, drawings, images, and content you upload to or create within the Service ("Your Data"). We do not claim ownership over Your Data.

5.2 License to Us

By using the Service, you grant us a limited, non-exclusive license to host, store, process, and display Your Data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or your account, subject to our data retention policies.

5.3 Data Portability

You may export Your Data at any time through the Service's export features. Upon account termination, we will make Your Data available for export for a period of 30 days, after which it may be deleted in accordance with our data retention policies outlined in our Privacy Policy.

6. Payment Terms

6.1 Subscriptions

The Service is offered through subscription plans. By selecting a paid plan, you authorize us to charge your payment method on a recurring basis (monthly or annually, depending on your selected billing cycle) at the rate displayed at the time of purchase.

6.2 Free Trial

If you sign up for a free trial, you will have access to the Service for the trial period specified at signup. At the end of the trial, your account will be converted to a paid subscription unless you cancel before the trial ends. We may, at our discretion, extend or modify trial periods.

6.3 Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increase. Price changes will take effect at the start of your next billing cycle after the notice period. If you do not agree to the new pricing, you may cancel your subscription before it takes effect.

6.4 Refunds

Payments are non-refundable except as required by applicable law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service through the end of your current billing period. We do not provide partial refunds or credits for unused portions of a billing period.

6.5 Taxes

All fees are exclusive of applicable taxes (including sales tax, VAT, or GST). You are responsible for any taxes associated with your use of the Service. We will collect applicable taxes as required by law.

7. Intellectual Property

7.1 Our IP

The Service, including its design, code, features, documentation, trademarks, and all related intellectual property, is owned by Lithiq Studios and protected by copyright, trademark, and other laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited use rights expressly granted here.

7.2 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, irrevocable license to use, modify, and incorporate that feedback into the Service without any obligation to you.

7.3 Your Branding

You grant us a limited license to display your company name, logo, and branding within the Service for the purpose of customizing your account experience. This license terminates when you remove your branding from your account or delete your account.

8. Third-Party Integrations

The Service may integrate with third-party tools and services (e.g., QuickBooks Online, Stripe). Your use of these third-party services is governed by their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services. We reserve the right to modify or discontinue any third-party integration at any time.

9. Service Availability and Support

9.1 Uptime

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. Scheduled maintenance windows are communicated in advance. We are not liable for any downtime, data loss, or disruption caused by factors beyond our reasonable control, including natural disasters, internet outages, or third-party service failures.

9.2 Support

We provide email support at support@lithiqstudios.com. Response times vary based on your subscription plan and the nature of the request. We do not guarantee specific response times except as expressly stated in a separate service level agreement.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT
  • WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
  • IN NO EVENT SHALL LITHIQ STUDIOS, ITS DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY
  • OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM

10.1 No Fabrication or Professional Advice

The Service provides software tools to assist you in drawing, laying out, nesting, estimating, quoting, and planning stone and surface fabrication. All outputs of the Service — including but not limited to measurements, dimensions, tolerances, layouts, nesting plans, seam placements, material lists, labor estimates, quotations, and reports — are generated by software and are provided for informational and planning purposes only. They do not constitute professional advice, engineering review, inspection, or a guarantee of any particular result.

You are solely responsible for independently verifying all measurements, dimensions, tolerances, specifications, and material requirements before any fabrication, cutting, machining, templating, or installation work is performed, and for ensuring that any work product produced with the Service complies with applicable building codes, industry standards, and the requirements of your projects and clients. To the maximum extent permitted by applicable law, Lithiq Studios shall not be liable for any fabrication, cutting, machining, installation, or other errors, losses, or damages arising out of or related to your reliance on the outputs of the Service.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lithiq Studios and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of a third party, including intellectual property rights
  • Your Data, including any client or customer data you upload to the Service
  • Your violation of applicable laws or regulations

12. Termination

12.1 By You

You may cancel your subscription and terminate your account at any time through the billing settings in the Service or by contacting us at support@lithiqstudios.com. Cancellation takes effect at the end of your current billing period. You will not receive a prorated refund for the remainder of the billing period.

12.2 By Us

We may suspend or terminate your access to the Service immediately upon written notice if you:

  • Breach any material provision of these Terms
  • Fail to pay fees when due
  • Engage in activity that poses a security risk to the Service or other users
  • Use the Service in a manner that subjects us to legal liability

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will make Your Data available for export for 30 days after termination. After that period, Your Data may be deleted in accordance with our data retention policies. Sections of these Terms that by their nature should survive termination (including Sections 5, 6, 7, 10, 11, and 14) will survive.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by email and/or a prominent notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service and cancel your account before the changes take effect.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict of laws principles.

14.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved through negotiation within 30 days, either party may initiate binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration shall be conducted in King County, Washington. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

14.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, you and Lithiq Studios waive the right to a jury trial.

15. General Provisions

  • Entire Agreement — These Terms, together with our Privacy Policy, constitute the entire agreement between you and Lithiq Studios regarding the Service and supersede all prior agreements
  • Severability — If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect
  • Waiver — Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision
  • Assignment — You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets
  • Force Majeure — We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, or infrastructure failures
  • Notices — We may send notices to you via email to the address associated with your account or through the Service. You may send notices to us at legal@lithiqstudios.com

16. Contact Information

If you have any questions about these Terms, please contact us:

Lithiq is a product of Lithiq Studios.